Craft & Counsel

Refund and Returns Policy

1. Overview

At Craft & Counsel, we provide digital products and downloadable systems designed for immediate access and implementation.
Due to the nature of these products, all sales are considered final under the conditions outlined below.

2. Digital Product Policy

All products sold on this website are:

  • Non-physical
  • Delivered instantly after purchase
  • Accessible via download or digital access

Because of this, we do not offer returns or exchanges once the product has been accessed or downloaded.

3. Refund Eligibility

Refunds may be considered only under the following conditions:

  • You did not receive access to the product after purchase
  • There was a technical issue preventing delivery
  • You were charged incorrectly (duplicate or incorrect payment)

In such cases, you must contact us within 7 days of purchase.

4. Non-Refundable Situations

We do not issue refunds for:

  • Change of mind after purchase
  • Lack of usage or implementation
  • Expectations not aligned with personal preferences
  • Failure to read product descriptions before purchase

All product details are clearly provided to ensure informed decisions.

5. Product Access Responsibility

By purchasing from Craft & Counsel, you agree that:

  • You are responsible for downloading and saving your files
  • You understand the nature of digital products
  • You acknowledge that access equals delivery

6. Technical Issues

If you experience any issues accessing your product:

  • Contact our support team
  • We will ensure proper delivery or restore access

Our goal is to guarantee that every customer receives what they purchased.